From January 2013 a new plastic card driver license was introduced in Ireland and Dublin City Council is responsible for the Motor Tax offices that process applications for driving licences and motor tax in Dublin City. Dublin City Council has advised me that the new process has resulted in a significant increase in workload and as a result, backlogs of post have occurred. This in turn is leading to delays for customers seeking tax and driver licenses, increased phone calls and email queries. This is obviously extremely inconvenient for people waiting for their applications to be processed.
In order to improve the time taken to process postal applications, the Motor Tax offices in Clondalkin and Smithfield will close to the public one day per week namely, each Monday (Clondalkin) and Tuesday (Smithfield) commencing July 8th and 9th until further notice. Staff in these offices will concentrate on the back log of postal applications. This is in addition to the closure every Wednesday of the Ballymun Motor Tax office. I have asked Dublin City Council for a report on the backlog, numbers of applications pending and the expected timeframe to clear the backlog. Mary